Bethesda Support Leaks Fallout 76 Customer Names, Addresses & Phone Numbers

Glitch in Bethesda Support System Accidentally Gives Users Access to Other Customer Info

Fallout 76 servers are down tonight for scheduled maintenance.

This all started last week when people who bought the Power Edition of Fallout 76 received a replacement bag instead of the canvas bag advertised. Still, inadvertent consequences followed as a result of Bethesda's compensation efforts. Users requesting the replacement of the nylon bag were asked to submit a ticket to Bethesda support with name, address, phone number and the credit card information they used to purchase the special edition of Fallout 76. On a Bethesda-hosted online forum, poster RadioactiveTrinket was able to see "all sorts" of tickets while trying to update his or her own ticket on Bethesda's support website.

Patching a game that's already so complicated and problematic can't be easy, and given the Bethesda's track record with big, open world RPGs, I'm not surprised that the latest batch of fixes have also introduced some new problems. I can update your ticket for you, if you'd like.

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It seems like the code of the website sucks as much as the one of the game. Now there's 8 pages of canvas bag requests, tickets and "fix or refund me" demands. This public screenshot includes no personally identifying data; screenshots with other users' addresses and photos have since been taken down from Reddit and Bethesda threads, while GamesIndustry.biz tracked down the first public image of the bug's effects, posted by a Twitter user.

Bethesda has confirmed that they will not be providing patch notes following today's downtime. However, no credit card or password details were compromised.

The company says it will notify any customers whose messages and photos may have been inadvertently shared.

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