O2 network down as thousands of customers lose access to 4G data

Tech issue O2 has had to apologise

Companies such as Tesco Mobile, Sky Mobile and GiffGaff, that share the O2 network, are also experiencing problems. O2 says technical teams are working "extremely hard to resolve this".

Down Detector shows a sharp rise in customers reporting outages since around 0445 GMT today.

"One of our third party suppliers has identified a global software issue in their system which has impacted us", it said.

The spokesperson added: "Voice calls are working OK".

(DPA/PA Images/Getty)Why is O2 not working?

"We apologise for any inconvenience", the firm said, after problems were first reported at around 5.30am.

O2 customers across the United Kingdom have been hit by a network outage that has left them unable to use 4G and data services, meaning they can't access the internet without a Wi-Fi connection.

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TFL said: "The company that updates the data to our network of Countdown Systems is now experiencing difficulties in providing this service".

The Telegraph confirmed that some customers of these other networks were also affected by the outage. "This issue is being investigated".

It's encouraging users to "use Wi-Fi wherever they can".

He said: "We're aware that our customers are unable to use data this morning".

The service was still down for many users at the time of writing and O2 said that it was working to fix the issue "as quickly as possible".

The company, the second-largest mobile network in the United Kingdom, said it was investigating the technical fault.

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