Microsoft Explains Why Windows 10’s October 2018 Update Was Deleting People’s Files

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Security updates to Internet Explorer, Windows Media Player, Microsoft Graphics Component, Windows Peripherals, Windows Shell, Windows Kernel, Windows Datacenter Networking, Windows Storage and Filesystems, Microsoft Edge, Microsoft Scripting Engine, Windows Linux, and the Microsoft JET Database Engine.

Today, the firm is rolling out a new build 17763.17 to the Slow and Release Preview rings of the Insider Program. They have the tools to get you back to a good state. If there are still files in the "Documents" folder then you're not affected by the issue, according to another tweet from Sarkar. "This occurred if Known Folder Redirection (KFR) had been previously enabled, but files remain in the original "old" folder location vs being moved to the new, redirected location".

The company released the update on October 2, 2018 as a manual update to give interested users and administrators an option to install the update right away.

Known Folder Redirects gives users options to move the classic Windows folders Desktop, Documents, Pictures, Videos, and so on to another location. For example, an empty copy of the original C:\Users\Name\Downloads folder appeared. Therefore, they are suggesting that users use their PCs as little as possible so that deleted files are not overwritten with new data. So, to solve the problem, Microsoft introduced code that would delete those old, empty folders.

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The user used an early version of the OneDrive client and used the OneDrive settings to turn on the Auto save feature.

We have fully investigated these issues and developed solutions that resolve all three of these scenarios, so the "original" old folder location and its contents remain intact.
The current version of this feature moves the files. The company has released Windows 10 cumulative updates to several previous versions of the operating system, including the April 2018 Update, Fall Creators Update, Creators Update, and the Anniversary Update.

For those who are affected, they should call Microsoft at +1-800-MICROSOFT or find a local number in your area. Additionally, you can reach out to the support numbers provided here. However, they didn't turn enough eyeballs due to the low upvotes and duplicate entries in the Hub. "We have added an ability for users to also provide an indication of impact and severity when filing User Initiated Feedback".

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